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Lyle and Scott Reviews
Marie204
2 Contributions
0
Really good and speedy support
Emailed customer service and straight away they were able to solve my issue - which was a refund. Really quick and efficient. Thank you!
Written 08 February 2023
Would Recommend
Thomas819
3 Contributions
0
Fast and friendly
Fast and friendly. Sorted my issue straight away.
Written 07 February 2023
Would Recommend
Neil491
1 Contribution
0
Great company. Poor choice of delivery partner!
I have bought many items from lyle & scott over the years. Love the range & quality of the clothing.
The one issue I have is their choice of delivery company, Evri! Probably the worst company out there, delivered a parcel & left in an open unsecured porch & have no clue where it is now.
Waiting for lyle & scott to investigate. Meanwhile I'm £130 out of pocket.
The one issue I have is their choice of delivery company, Evri! Probably the worst company out there, delivered a parcel & left in an open unsecured porch & have no clue where it is now.
Waiting for lyle & scott to investigate. Meanwhile I'm £130 out of pocket.
Written 07 February 2023
Alex777
3 Contributions
0
Two items returned for exchange, only one sent back to me
Returned two tshirts for a smaller size and only one was returned back to me. The large size is hugely inconsistent across their range as well, I've got large jumpers and tshirts, but long sleeve and textured tshirt large was nearer an xxl
Update: had to chase to find out why, item was not in stock, was not told until I emailed and asked. Item refunded.
Update: had to chase to find out why, item was not in stock, was not told until I emailed and asked. Item refunded.
Written 05 February 2023
Tracey433
5 Contributions
0
Fabulous Customer Service
Fabulous customer service. Dealt with my enquiry quickly and courteously and Tracey went out of her way to exceed my expectations.
Written 04 February 2023
Would Recommend
Timothy S.
2 Contributions
0
Wrong size tags
The whole process to solve my issue was great. From costumer support to the people at the store where I bought my jersey tey where all Excelllent.
Wish all companies would treat their costumers like Lyle & Scott
Wish all companies would treat their costumers like Lyle & Scott
Written 03 February 2023
Would Recommend
Taylor787
5 Contributions
0
Still waiting for refund or exchange
Still waiting for refund or exchange. Returned 2 items but experiencing problems as purchased online and paid via Clearpay. The enquiry has now been passed to a third party so still waiting after several weeks.
Saying that, I am being informed and updated but not been an easy task.
Saying that, I am being informed and updated but not been an easy task.
Written 03 February 2023
Amber208
3 Contributions
0
Good responses
Good responses, polite and very helpful with the problem we needed help with and fast service
Written 03 February 2023
Would Recommend
Linda303
1 Contribution
0
Really great experience with the…
Really great experience with the customer service.
They're really helpful if you've got any trouble with your order.
They're really helpful if you've got any trouble with your order.
Written 02 February 2023
Would Recommend
Larry J.
4 Contributions
0
Great customer service
The team were amazing helping sort my tampered order out. No waiting on hold, got to speak to someone in person and all the emails were such quick responses. Amazing customer service by all.
Written 30 January 2023
Would Recommend
Vicki735
3 Contributions
0
Great stuff
Absolutely superb customer service
Had a garment issue that I had purchased, sent some pictures through with explanation t shirt was replaced within a couple of days, good quality clothing shows up in different forms and Lyle and Scott have shown this by backing it up with a brilliant customer service, no hastle or moaning, big thank to Greg at customer services ?
Had a garment issue that I had purchased, sent some pictures through with explanation t shirt was replaced within a couple of days, good quality clothing shows up in different forms and Lyle and Scott have shown this by backing it up with a brilliant customer service, no hastle or moaning, big thank to Greg at customer services ?
Written 29 January 2023
Would Recommend
Richard G756
5 Contributions
0
Returning an item/Excellent customer service
Had an issue on an item and emailed customer support who replied to me within 2hrs, I returned the item with the labels they sent me and before them receiving the item as soon as I gave tracking info on the return a new item is on route. Very happy excellent customer care and service. Good quality clothing.
Written 27 January 2023
Would Recommend
Jose Riley
3 Contributions
1
Attentive and efficient Customer Service.
Attentive and efficient Customer Service. They went out of their way to check my issue had been resolved, and when their courier didn't deliver my item, they arranged for next day delivery with a different courier with no hassle. Excellent service.
Written 26 January 2023
Would Recommend
Richardson117
4 Contributions
1
Excellent support team
Great jacket, I had issues with the delivery but it was definitely a problem of the courier (GLS). Lyle & Scott's Customer Service actually tried to help me a lot, they answered pretty quickly and almost insisted in helping me. Excellent support team.
Written 26 January 2023
Would Recommend
Judith E.
3 Contributions
1
Great service after I made contact did…
Great service after I made contact did have to wait a while fir the refund but as soon as I made contact refund was issued.a replacement re ordered and delivered promptly
Written 25 January 2023
Would Recommend
